Exciting New Product Offering From TouchNet
TouchNet is Harvard’s new standard for easy, cost-effective credit card payment solutions. It is a higher-ed specific ecommerce platform tailored to meet the unique needs of our schools, units, and departments. In addition to TouchNet uStores, Harvard is now offering uPay.
NEW! TouchNet uPay
TouchNet uPay is a new payment gateway standard to use with existing front-end systems that process events, non-traditional educational offerings, and other products and services. TouchNet uPay can be used as a replacement to CyberSource and offers several benefits.
TouchNet uStores
uStores enables departments to easily create, manage, and operate online storefronts that are connected to a secure payment gateway. uStores makes it possible for every campus merchant to quickly and easily offer products and services around the clock with minimal training. If you are currently using Certain Software to schedule your event, consider using uStores. Learn more about uStores
Schools/Units can easily integrate with uPay through existing TouchNet Ready Partners. Starting in FY20, uPay will also be available via a custom API (application program interface). Learn more about uPay
Benefits of uStore and uPay include:
- Seamless, cost effective ecommerce solutions in a fully PCI compliant environment (reducing PCI scope for the School/Unit)
- Automatically posts revenue to the General Ledger, eliminating the need for manual journaling
- Reduces the collection of cash, checks and wires
- Offers enhanced reporting
Harvard University’s PCI Compliance Goals
Goal: Maintain PCI Compliance for the University while reducing scope of the cardholder environment and minimizing compliance costs for schools, units and central administration.
As part of the University’s annual exercise in attesting to PCI Compliance, the PCI Executive Committee has taken the opportunity to restate the goals for Harvard’s PCI Compliance Program as well as outline the strategy.
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STRATEGY |
SOLUTION |
BENEFIT |
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Outsource Ecommerce web hosting to PCI DSS validated service providers. |
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Require all elements of the payment page delivered to the consumers’ browser originate only and directly from a PCI DSS validated 3rd party provider. |
Redirect website to TouchNet or CyberSource for cardholder information. |
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Remove cardholder data from Harvard’s network by implementing P2PE technology for card present and mail order/telephone order transactions. |
Point-to-Point Encryption terminals and software to tokenize cardholder data prior to connecting to Harvard’s network. |
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DEFINITION:
P2PE (point-to-point encryption) is a security standard that requires credit card information to be encrypted instantly upon its initial swipe/keyed and then securely transferred directly to the payment processor before it can be decrypted and processed.
Changes to Disputes Processing
As previously communicated, effective in April 2018, Visa has issued a global mandate to redefine how merchants and processors handle chargebacks. Please note the following updates:
- The amount of time you have to respond to disputes for Visa, MasterCard and Discover transactions is 15 calendar days. As a best practice, you should respond to all chargebacks by the due date provided on the chargeback notification from Bank of America Merchant Services.
- You are required to reply to ALL chargebacks regardless of whether you are refuting or accepting liability.
To ensure you meet the 15 calendar day requirement, we strongly encourage you to manage your dispute activities through Dispute Manager. Dispute Manager is a Bank of America Merchant Services tool that provides your business with automation of your dispute processes and enables timely information exchange to meet new dispute requirements.
If you are not already using Dispute Manager, you may enroll by sending an email to your Cash Management Accountant at cash_management@harvard.edu. You will receive an email with instructions on how to log in to the Business Track portal. If you already have access to the Business Track portal, you can select “User Preferences” from the Business Track toolbar and request access to Dispute Manager. If you need assistance in getting set up for Dispute Manager, send an email to your Cash Management Account at cash_management@harvard.edu .
Are you a Certain Software user?
Is your department currently using Certain Software (via Online Registrations thru Harvard Faculty Club)? If so TouchNet uStores offers a simple, configurable eCommerce platform for business units to create and manage their own storefronts to sell goods or services using a basic template design. With TouchNet uStores, a nightly automatic posting of revenue to G/L reduces resource time and overhead[BS1]
Payment Types supported include credit cards and eCheck/ACH.
Support Services provided include 1) storefront setup, 2) system training, 3) testing, and 4) ongoing support as well as PCI Compliance impact and training.
Cost Comparison
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uStores versus Certain Software |
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uStore |
Certain |
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One Time Set up Fee |
$ 200.00 |
$ 295.00 |
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< 150 transactions / year |
$ 3.95* |
$ 5.01* |
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> 150 transactions / year |
$ 500.00** |
$ 5.01* |
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Assumptions |
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* Fee per transaction |
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** Fixed annual transaction fee of $500 per store |
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Examples |
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100 transactions / year |
$395.00 |
$501.00 |
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500 transactions / year |
$500.00 |
$2,505.00 |
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If you wish to learn more about TouchNet uStores, please visit the uStore page.
To move forward with switching from Certain Software, please complete the application in this link.
For other questions, please email otm_ecommerce@harvard.edu.